Privacy Policy

We, Tokyo Living Limited Liability Company and Tokyo Living International Immigration and Legal Office (hereinafter referred to as The "Company") recognize the importance of maintaining the confidentiality of personal information. The Company is fully aware of the social responsibilities and is committed to the security and privacy of all our customers. The Company ensures that the protection of personal information comply with all applicable laws and regulations in Japan.

  1. Information collection, Use and Sharing

    Our Company provides real estate brokerage, consultancy and related services in Japan. Our Company collects personal information through documents such as agency contracts, sale and purchase contracts, tenancy agreements etc, or through customer's entry into our website, or from third parties by legal and proper means. We require these information to understand customers' needs and provide customers with a better service. We do not share personal information with any third parties, other than those necessary to fulfill customers' requests. We shall comply with relevant laws when transferring or disclosing personal data to third parties.

  2. Main purposes of using personal information

    1. To conclude contracts for real estate purchases, lease brokerage and consultancy services.  The Company also provides information to gas, electricity or water providers in response to requests from customers.
    2. To provide consultancy services on real estate investment
    3. To engage in insurance services
    4. To conduct customers analysis and market research, in order to provide better services that can meet customers' expectations.
    5. To engage in marketing and business activities by mail, telephone and Email
    6. To contact our customers where appropriate
    7. Personal information collected may be disclosed to parties who will be contacted by our Company, where appropriate.
  3. Disclosure to third parties

    The Company will not disclose personal information to any third parties except the following cases:

    1. When we obtained consent from customer
    2. When disclosure is necessary to perform activities associated with real estate or related businesses. These third parties may include parties in financial institutions, judicial scriveners who handle real estate registration, real estate management companies, moving companies etc.),
    3. When disclosure is required by law or regulations
    4. When disclosure is necessary to protect the life, safety or property of an individual and obtaining consent from the customer would be difficult.
  1. Data Protection and security measures

    Our Company takes appropriate steps to protect the personal data we hold against loss, disclosure, unauthorized access, modification and improper use.

  2. Use of Cookies

    Our website uses `cookies` to identify the areas of our website that you have visited. Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the contents of our website. Most web browsers can be set to disable the use of Cookies. However, certain functions or programs may not be available or function properly if Cookies are disabled.

  3. Links to other websites

    Our website may contain links to other sites. These websites are not under our company control and are not subject to our Privacy Policy. We have no responsibility for these websites. It is your responsibility to check the privacy policies of these websites to see how the personal information are treated and protected.

  4. Secure Sockets Layer Encryption

    Our Company website adapts Secure Socket Layer (SSL) encryption techniques to ensure data is protected during transfer over the public internet. It protects message privacy, message integrity and server security.

  5. Inquiries

    If you have any inquiries with respect to the Privacy Policy of our Company, please contact:

    Tokyo Living Limited Liability Company | Tokyo Living International Immigration and Legal Office

    Address: Room 322 Sun Patio Takadanobaba, 3-1-5 Takadanobaba, Shinjuku-Ku, Tokyo 169-0075 Japan

    TEL: 81-(0)3-5937-3677

    FAX: 81-(0)3-5937-3678



In the event that there is any inconsistency between Japanese, English and Chinese versions of this Privacy Policy, Japanese version shall prevail.

Please refer to the Japanese version here

Established on April 2005

Published on Jun 2015